Terms of Service

By accessing or using the Service (as defined below), including by creating an account, participating in an interview, or otherwise interacting with any SignalRise-operated webpage, application, or feature, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Service.

If you are accepting these Terms on behalf of an organization or other legal entity, you represent and warrant that you have full authority to bind that entity, and “Client” or “you” refers to that entity.

In these Terms, capitalized terms have the following meanings:

• “AI Output” means any content generated by the Service through artificial-intelligence models, including automated moderator questions, transcripts, summaries, extractions, analyses, and Outputs.
• “Client” means a person or entity that creates or administers a Project through the Service.
• “Confidential Information” has the meaning given in Section 11.
• “Inputs” means all content, data, audio, video, text, and other materials submitted to or collected by the Service in connection with a Project, including Project configuration, brand context, research objectives, audience descriptions, screener questions, discussion-guide content, audio recordings, transcripts, screener responses, session metadata, and any information contributed by a Respondent.
• “Outputs” means the structured research deliverables generated by the Service for a Client, including downloadable spreadsheet, document, and presentation exports derived from Inputs.
• “Project” means a research engagement a Client creates through the Service.
• “Respondent” means an individual who participates in a Project as an interviewee.
• “Service” means the SignalRise platform, website, application, APIs, and all associated software, features, content, and services made available by us from time to time.
• “User” means any individual who accesses or uses the Service, including Clients and Respondents.

The Service is an AI-moderated qualitative research platform that allows Clients to design and launch interview projects conducted by an artificial-intelligence moderator, and to receive automated transcripts, analyses, and research deliverables.

We make no guarantee of continued availability, feature stability, data retention, or performance during the beta period. You should not rely on the Service for critical, time-sensitive, or unrecoverable purposes.

You must be at least eighteen (18) years of age and legally capable of entering into a binding contract to use the Service. The Service is not directed to, and must not be used by, individuals under sixteen (16) years of age under any circumstances. Clients must not invite minors as Respondents without the verifiable prior consent of a parent or legal guardian and, where required, a separate written agreement with us.

You may not use the Service if you are located in, organized under the laws of, or ordinarily resident in any country subject to comprehensive U.S. sanctions, or if you are identified on any U.S. government restricted-parties list (including the Specially Designated Nationals list maintained by the Office of Foreign Assets Control).

Client accounts are provisioned via email-based magic-link authentication. You are responsible for maintaining the security of the email address associated with your account and for all activity that occurs through your account. You must notify us promptly of any unauthorized access. Accounts are issued to individuals; sharing of account credentials, magic-link emails, or session cookies is prohibited.

Respondents access the Service via a tokenized link provided by the inviting Client; Respondents do not create accounts and are not required to register.

During the beta period, access to the Service is provided without charge. We reserve the right to introduce fees, usage limits, subscription tiers, or other commercial terms at any time upon at least thirty (30) days’ prior notice to Clients by email or through the Service. Your continued use of the Service after such changes become effective constitutes your acceptance of them. If you do not accept new commercial terms, your sole remedy is to stop using the Service before the effective date.

Clients bear primary responsibility for the lawfulness of the research they conduct through the Service. As between SignalRise and the Client, the Client acts as the “data controller” (or equivalent) for personal data of Respondents collected through the Client’s Projects, and SignalRise acts as a “processor” (or equivalent) in respect of such data, subject to the Client’s broader license grants under Section 10.

Client represents, warrants, and covenants that it will:

• Invite only Respondents for whom Client has a lawful basis to solicit participation and to collect and process the personal data contemplated by the Project;
• Provide each Respondent, at or before the time of invitation, with all notices, disclosures, and information required under applicable law (including privacy and research-ethics law), and obtain all consents and authorizations required under applicable law, including any consents required in connection with recording, AI processing, cross-border transfer, and the rights granted to SignalRise under Section 10;
• Not invite any individual under sixteen (16) years of age, or any other person for whom additional legal protections apply (for example, patients, prisoners, or other vulnerable populations), absent verifiable parental or guardian consent and a separate written agreement with SignalRise;
• Not solicit, prompt, or encourage Respondents to disclose special-category or sensitive personal data (including health, biometric, genetic, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, sex life or sexual orientation, criminal convictions or offences, or precise geolocation) without a separate written agreement with SignalRise specifically authorizing such collection;
• Not use the Service to conduct market research, testing, or solicitation that is deceptive, unlawful, discriminatory, or targeted at classes protected under applicable law in a manner that violates such law;
• Not re-identify, correlate, or match Respondent data with external data sets in a manner inconsistent with the disclosures given to Respondents; and
• Respond, at Client’s cost, to any Respondent request or regulatory inquiry relating to the Client’s Project, with reasonable cooperation from SignalRise as required by law.

Client is solely responsible for the content of any Project it creates, including screener questions, discussion-guide topics, and brand context. SignalRise does not pre-screen Project content.

If you are accessing the Service as a Respondent, the following provisions apply to you in addition to any other applicable sections of these Terms:

• By clicking through consent, beginning an interview, or otherwise participating, you agree to these Terms and to the Privacy Policy.
• You acknowledge that the interview is conducted by an artificial-intelligence moderator, that your voice responses will be recorded, that recordings will be transcribed automatically, and that the inviting Client (and its personnel) will receive and review the resulting transcripts, analyses, and reports.
• You acknowledge and agree that SignalRise may use Inputs you contribute for the purposes described in Section 10 and the Privacy Policy, including to operate, evaluate, improve, and develop AI systems and the Service.
• You may end an interview at any time by closing the browser tab or affirmatively withdrawing. Doing so does not obligate the Client or SignalRise to take any particular action with respect to previously-captured Inputs, except as required by applicable law and as described in the Privacy Policy.
• You agree not to submit content through the Service that you know to be false, defamatory, infringing, unlawful, or harmful to any person, and not to attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• You agree not to impersonate another person or provide knowingly false identifying information to the inviting Client.

You agree that you will not, and will not permit any third party to:

• Access, tamper with, or use non-public areas of the Service, our computer systems, or the technical delivery systems of our providers;
• Probe, scan, or test the vulnerability of any system or network, or breach or circumvent any authentication, rate-limiting, or security measure;
• Access, search, or create accounts for the Service by any means other than our publicly-supported interfaces;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organization of any component of the Service, except to the extent such restriction is prohibited by applicable law;
• Use the Service or any Output to train, fine-tune, benchmark, evaluate, or develop any artificial-intelligence model, system, or product that competes with the Service or with SignalRise;
• Use the Service to develop a product or service that is substantially similar to, or intended to replace, the Service;
• Extract, scrape, or harvest data from the Service by any automated means;
• Transmit any malware, exploit, or other malicious code through the Service;
• Use the Service to engage in conduct that is unlawful, harassing, defamatory, fraudulent, obscene, discriminatory on a basis prohibited by law, or that infringes the rights of any third party;
• Use the Service to create content that sexually exploits minors, incites violence, or otherwise violates applicable content-safety laws or our content policies; or
• Impose an unreasonable or disproportionately large load on our infrastructure.

We may investigate and prosecute violations of this Section, including by cooperating with law-enforcement authorities, and may suspend or terminate access at any time for suspected violations.

10.1 SignalRise property

SignalRise and its licensors retain all right, title, and interest in and to the Service, including all underlying software, models, prompt libraries, methodology, documentation, trademarks, logos, trade secrets, and know-how, and any modifications, enhancements, or derivative works thereof, whether developed independently or in the course of providing the Service. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

10.2 Ownership of Outputs

Subject to your compliance with these Terms and to SignalRise’s underlying rights in the Service, SignalRise assigns to the Client all of SignalRise’s ownership rights (if any) in the Outputs generated for that Client’s Project, in the delivered file formats. Ownership of Outputs transfers to the Client upon generation, without regard to whether any fee is payable. Outputs may be AI-generated, incorporate Inputs, and reflect patterns present in those Inputs; Client’s ownership does not extend to the underlying Service, to any AI model, or to any shared or generic component of Outputs that is not unique to the Client’s Project.

10.3 License to Inputs

Client hereby grants, and represents and warrants that it has obtained on Respondents’ behalf all consents and authorizations required to grant, SignalRise a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable license to access, use, reproduce, modify, adapt, translate, create derivative works of, distribute (internally and to subprocessors and successors), publicly perform, publicly display, store, transmit, and otherwise exploit Inputs and Outputs, in any media now known or later developed, for any lawful purpose, including to:

• Operate, maintain, secure, support, and provide the Service to Client and its users;
• Develop, train, fine-tune, evaluate, validate, debug, and improve SignalRise’s artificial-intelligence models, systems, features, prompts, methodology, and products (existing and future);
• Create de-identified, anonymized, aggregated, synthetic, and derivative data sets, and use and commercialize such data sets for any purpose, indefinitely and without obligation to delete them;
• Conduct analytics, research, benchmarking, quality assurance, and product development;
• Enforce these Terms, exercise our legal rights, and comply with applicable law or legal process.

The rights granted in this Section 10.3 survive termination of these Terms and survive the deletion of any specific Client account. Client’s obligation to obtain Respondent consents and authorizations sufficient to support this license is a material term of these Terms.

10.4 Feedback

If you provide suggestions, ideas, enhancement requests, or other feedback regarding the Service (“Feedback”), you hereby assign to SignalRise all right, title, and interest in and to such Feedback, and SignalRise may use, disclose, and exploit the Feedback for any purpose, without attribution or compensation to you.

10.5 Publicity

Neither party may use the other party’s name, logo, or trademarks in any public statement without the other’s prior written consent, except that SignalRise may identify Client as a customer in customer lists and marketing materials in a non-disparaging manner; Client may revoke this consent at any time by written notice.

“Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood as confidential given its nature and the circumstances of disclosure. Each party will use the other’s Confidential Information only to exercise rights and perform obligations under these Terms, will protect it with at least the same degree of care it uses for its own confidential information of like kind (and in no event less than reasonable care), and will not disclose it except to its personnel, affiliates, professional advisers, and subprocessors who need to know and are bound by confidentiality obligations at least as protective as these Terms. Confidential Information does not include information that is (a) publicly known without breach, (b) rightfully received from a third party without confidentiality obligation, (c) independently developed without use of the disclosing party’s Confidential Information, or (d) required to be disclosed by law or valid legal process, provided the disclosing party is given reasonable prior notice where permitted.

For clarity, SignalRise’s rights in Inputs and Outputs under Section 10 are not a breach of this Section 11, and the exercise of those rights is expressly permitted.

Without limiting the foregoing, SignalRise does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, that the Service or the systems that make it available are free of viruses or other harmful components, or that any Inputs or Outputs will be preserved, backed up, or recoverable.

Some jurisdictions do not allow the exclusion of certain warranties; to the extent such exclusions are not permitted, the foregoing exclusions apply to the maximum extent permitted by applicable law.

The limitations and exclusions in this Section 13 apply even if any remedy fails of its essential purpose, form the basis of the bargain between the parties, and will survive termination of these Terms. Some jurisdictions do not allow the limitation or exclusion of certain damages; in such jurisdictions, our liability is limited to the greatest extent permitted by applicable law. Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited, including liability for gross negligence, willful misconduct, or death or personal injury caused by negligence.

Client will defend, indemnify, and hold harmless SignalRise and its affiliates, directors, officers, members, employees, contractors, and agents (each, an “Indemnified Party”) from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

1. Client’s breach of these Terms or violation of applicable law;
2. Any business, commercial, investment, strategic, hiring, personnel, marketing, product, pricing, regulatory, financial, or other decision made by Client, its affiliates, or any third party in reliance on the Service, any Output, or any AI Output, whether or not such reliance was foreseeable;
3. Any claim, investigation, or proceeding by or on behalf of a Respondent relating to a Project created, configured, or operated by Client, including claims alleging lack of notice or consent, misuse of personal data, or violation of research-ethics standards;
4. Any claim that Inputs, Project content, or Client’s use of the Service infringes, misappropriates, or otherwise violates any intellectual-property, privacy, publicity, or contractual right of any third party;
5. Any misrepresentation made by Client to any Respondent or to SignalRise, including with respect to the purpose of the research or the identity or authority of the Client; and
6. Any access or use of the Service through Client’s account, whether or not authorized by Client.

SignalRise will provide Client with prompt written notice of any claim for which indemnification is sought (provided that failure to give prompt notice will relieve Client of its obligations only to the extent Client is materially prejudiced), and, at Client’s reasonable expense, reasonable cooperation in the defense. Client will control the defense and settlement of any claim, provided that Client may not settle any claim in a manner that imposes any non-monetary obligation on, or admits fault or liability of, an Indemnified Party without the Indemnified Party’s prior written consent. The Indemnified Party may participate in the defense at its own expense with counsel of its choosing.

These Terms are effective upon your first access to the Service and remain in force until terminated. You may terminate at any time by ceasing to use the Service and, if applicable, deleting your account. SignalRise may suspend or terminate your access to the Service, or any portion of it, at any time and for any reason, with or without notice, including for actual or suspected breach of these Terms, risk to the Service or to other users, legal or regulatory reasons, or at the end of the beta period.

Upon termination, your license to use the Service ends immediately. Sections 2, 7 (accrued obligations), 8 (accrued obligations), 10, 11, 12, 13, 14, 17, 18, and 19, and any other provision that by its nature is intended to survive, will survive termination.

We may revise these Terms from time to time. If we make a material change, we will provide reasonable advance notice by email, by in-Service notification, or by posting the updated Terms with an updated “Effective” date. Changes become binding on the effective date stated in the notice or, if no date is stated, thirty (30) days after posting. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Service.

These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

The parties will attempt in good faith to resolve any dispute through informal negotiation for a period of sixty (60) days after written notice of the dispute before filing any legal action. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party consents to the personal jurisdiction and venue of those courts.

Regardless of any statute or law to the contrary, any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim accrued or be forever barred.

18.1 Entire agreement

These Terms, together with the Privacy Policy and any order form or written agreement between the parties referencing these Terms, constitute the entire agreement between the parties relating to the Service and supersede all prior or contemporaneous agreements, understandings, and communications relating to their subject matter.

18.2 Severability; no waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent. No failure or delay in exercising any right operates as a waiver, and no waiver will be effective unless in writing and signed by the waiving party.

18.3 Assignment

Client may not assign or transfer these Terms, by operation of law or otherwise, without SignalRise’s prior written consent; any attempted assignment without such consent is void. SignalRise may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

18.4 Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil disturbance, pandemic, labor action, power or telecommunications failure, or acts or omissions of third-party providers.

18.5 Independent contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, sales-representative, or employment relationship. Neither party has authority to bind the other.

18.6 Export and U.S. government

You agree to comply with all applicable U.S. and non-U.S. export-control and sanctions laws. The Service is a “commercial item” as defined in FAR 2.101; if acquired by or on behalf of any U.S. federal agency, the U.S. government acquires only the rights set forth in these Terms.

18.7 Notices

We may give notices to you by email to the address associated with your account, by posting within the Service, or by any other reasonable means. You may give notice to SignalRise by email to the address set forth in Section 19. Notices are effective upon sending.

18.8 Language and headings

These Terms are in English, which is the controlling language. Section headings are for convenience only and do not affect interpretation.

Questions about these Terms may be sent to:

SignalRise
Attn: Legal
1321 Upland Dr. PMB 21345, Houston, Texas, 77043
Email: legal@getsignalrise.com