Know why members lapse and win the renewal first.
SignalRise runs AI-guided interviews with lapsed, inactive, and first-year members and turns them into engagement and renewals.
You see who lapsed, but not why they disengaged first.
Renewal reports show the loss, not the cause.
AMS data flags who didn't renew, but rarely the disengagement that started long before.
Surveys leave you guessing.
Satisfaction surveys capture shallow feedback, and chapter feedback overrepresents your most active members.
Hearing every member is hard.
Interviewing lapsed and first-year members is the clearest signal — but it takes time you don't have.
SignalRise reveals what drives engagement and renewal.
We interview lapsed, first-year, inactive, and highly engaged members using AI-guided conversations, then synthesize them into engagement drivers, lapse risks, and recommended actions.
1. Setup
We define the member segment, renewal window, or engagement question you want to understand, and generate a structured interview guide.
2. Launch
We handle invites, interviews, and incentives. Members respond in their own time through the always-ready AI interviewer.
3. Delivery
You get decision-ready actions: engagement drivers, lapse risks, first-year value gaps, transcripts, and key quotes.
Protect your renewals
The easiest growth to earn is the member you keep engaged and renewing.
Reveal what drives member value
Understand what keeps members — certification, continuing education, advocacy, chapters — not a survey score.
Detect disengagement early
See where members are quietly disengaging before non-renewal shows up in the AMS.
Prioritize what drives renewal
Turn member language into changes across certification, continuing education, events, and chapters.
Protect renewals, rescue year one
Strengthen renewal, re-engage lapsed members, and help first-year members find value fast.
Everything you need to hear your whole membership in days
No research team required: SignalRise handles every step — setup, interviews, analysis, and delivery — so you understand your members without the legwork.
Simple, guided setup
In a short live session we define what you want to learn and which member segments to interview. We take it from there.
Interviews on autopilot
SignalRise creates the interview link, sends the invites, and handles incentives.
Powerful, AI-led interviews
Always ready — no calendar ping-pong or no-shows — and built to dig into the real reasons behind disengagement and non-renewal.
Rapid decision-ready synthesis
Member listening that took months now takes days: long transcripts become clear themes the board can act on.
More than surveys. Deeper than renewals.
Built to diagnose member engagement and renewal — not just another tool that collects scores.
Questions, answered
A structured set of AI-guided interviews with lapsed, inactive, and first-year members, synthesized into why members disengage and the actions that drive renewal before lapse hits your numbers.
Surveys capture a score or one-line comment. A diagnostic follows the full experience — what changed, when, and why — so you understand motivation, not just a rating.
No — it explains them. Your AMS shows who lapsed; SignalRise tells you why, so the numbers become a retention plan.
Most diagnostics reach clear, repeating themes within 12–25 interviews, depending on how many member segments you want to separate.
Yes — the AI interviewer is always available, conversational, and incentivized, which consistently lifts participation above scheduled calls.
A decision-ready report: ranked engagement drivers, lapse risks, first-year value gaps, recommended actions, plus transcripts and key quotes.
We discuss your challenge — soft renewals, first-year drop-off, or fading engagement — and whether a diagnostic is the right fit. No prep required.
Strengthen your membership, fast.
Book an exploratory call to discuss a member retention diagnostic and whether SignalRise is the right fit.